> ## Documentation Index
> Fetch the complete documentation index at: https://help.captureiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# CaptureIQ Billing and Payments

To unlock the full potential of CaptureIQ and match your business needs, you may need to upgrade your account to a higher plan.

## **Available Plans**

CaptureIQ offers **four plans** tailored for different stages of growth:

* **Free** – For individuals who would like to keep it simple and fun.
* **Essential** – Best for individuals or small teams just starting.
* **Growth** – Designed for scaling teams with more advanced needs.
* **Professional** – Ideal for businesses managing multiple forms, teams, and deeper analytics.

You can view the full breakdown of features here: [CaptureIQ Pricing](https://www.captureiq.ai/pricing).

<img src="https://mintcdn.com/captureiq-117e92e1/2vgl41q4qXCu2ADw/images/Screenshot2025-09-05at10.29.23PM.png?fit=max&auto=format&n=2vgl41q4qXCu2ADw&q=85&s=7d8070fa3299c17db8489a69509316ba" alt="Screenshot2025 09 05at10 29 23PM Pn" width="3372" height="1446" data-path="images/Screenshot2025-09-05at10.29.23PM.png" />

## **Billing Cycle**

* Currently, all plans are available on a **monthly subscription basis**.
* Your subscription will auto-renew each month unless canceled.
* You can cancel anytime, and your account will remain active until the end of the billing period.

<img src="https://mintcdn.com/captureiq-117e92e1/2vgl41q4qXCu2ADw/images/Screenshot2025-09-05at10.30.11PM.png?fit=max&auto=format&n=2vgl41q4qXCu2ADw&q=85&s=adaaea138c68a7329f8079391e1684cf" alt="Screenshot2025 09 05at10 30 11PM Pn" width="2802" height="1734" data-path="images/Screenshot2025-09-05at10.30.11PM.png" />

## **Payment Methods**

* CaptureIQ accepts major debit and credit cards for subscription payments.
* Payments are processed securely through our trusted payment gateway.
* All invoices are automatically generated and accessible from your **Billing dashboard**.

## **Upgrading and Downgrading Plans**

* You can **upgrade** your plan at any time from the Billing dashboard. The new plan will be applied immediately, and the system will handle prorated charges automatically.
* If you **downgrade** your plan, changes will take effect at the start of your next billing cycle.

## **Invoices and Receipts**

* Every successful payment generates an invoice, which you can download as a PDF for your records.

<img src="https://mintcdn.com/captureiq-117e92e1/gC_Pi65tlMJ_kArg/images/Screenshot2025-09-28at3.29.15PM.png?fit=max&auto=format&n=gC_Pi65tlMJ_kArg&q=85&s=8770e0216a79c38b10f9134b070cb93c" alt="Screenshot2025 09 28at3 29 15PM Pn" width="3378" height="1916" data-path="images/Screenshot2025-09-28at3.29.15PM.png" />

## **Need Help?**

<Info>
  For any billing or payment-related assistance, you can always reach out to us at [**support@captureiq.ai**](mailto:support@captureiq.ai). Our team will be happy to help.
</Info>

## **Billing and Payments – FAQs**

**Q1. Can I switch plans anytime?**

Yes. You can upgrade your plan at any time from your dashboard. Upgrades take effect immediately, while downgrades apply from your next billing cycle.

**Q2. Do you offer annual billing?**

Currently, CaptureIQ supports monthly subscriptions only. Annual billing will be introduced soon.

**Q3. Do you offer refunds?**

Payments are non-refundable. However, once you cancel, your plan will stay active until the end of your billing period.

**Q4. What happens if my payment fails?**

We’ll send you an email notification if your payment fails, prompting you to update your payment method or retry the payment. If the issue isn’t resolved within 3 days, your account will automatically be downgraded to the free plan.

**Q5. How do I get a copy of my invoice?**

Invoices can be downloaded directly from your settings > Billings & Payments > Your Invoices.